Client Help + FAQ

Answers before, during and after the appointment.

Quick, practical guidance for choosing services, preparing the property, managing appointment day and using the delivered media.

Bright open-concept living space photographed by Scott Prokop
Clear answers. Fewer surprises. A smoother listing launch.
01Choose clearlyMatch the media to the property.
02Prepare earlyHave the home ready before arrival.
03Stay organizedKnow what happens and when.
04Use every assetFind, download and share delivery files.
The client journey

One clear process from booking to delivery.

01BookSelect services, property and time.
02PrepareGet the property and access ready.
03CaptureScott completes the planned media.
04DeliverReview, pay, download and launch.
Complete help centre

Direct answers, organized by topic.

Open only the questions you need. Each category links to a deeper service page when more detail is useful.

01

Choosing and booking services

How do I book an appointment?

Use the online booking portal to choose services, enter the property and access details, and select an available time. A confirmation is sent after submission.

How do I know which media fits the listing?

Start with the property, the intended marketing and what buyers need to understand. Choose each service because it has a clear job. If you are unsure, ask Scott before booking.

How far ahead should I book?

Book as soon as the listing timeline is known. Advance booking provides the best choice of appointment times; short-notice requests depend on current availability.

Explore the package guide →
02

Preparing the property

What should be completed before the appointment?

Finish cleaning, decluttering and repairs. Clear counters and floors, make beds, prepare bathrooms, move vehicles and secure pets before the scheduled time.

Will Scott clean, stage or move furniture?

Scott may make small styling adjustments where practical, but the appointment is not scheduled for cleaning, full staging or moving heavy furniture.

Use the Seller Preparation Guide →
03

Access and appointment day

Does the Realtor or seller need to be present?

No. Access can be provided through a lockbox or another confirmed arrangement. A Realtor or seller may also be present if preferred.

What access details should I provide?

Confirm the address and unit, parking instructions, entry method, alarm information and any restricted areas. Unlock approved garages, sheds or rooms that need to be documented.

What should happen with pets and occupants?

Pets should be off-site when possible or safely secured away from active rooms. Occupants should stay clear of the work area so the appointment can proceed efficiently.

04

Weather and rescheduling

Can the appointment proceed in poor weather?

Interior photography can usually continue. Heavy rain, poor visibility, extreme weather or unsafe conditions may affect exterior work, drone flights or travel.

What if the appointment needs to move?

Provide as much notice as possible and update the booking through the client portal or app, or contact Scott. If only one service is affected, Scott can help decide whether to adjust that portion or reschedule it.

05

Drone limitations

Can a drone be flown at every property?

No. Drone work depends on weather, wind, visibility, airspace, site conditions and Transport Canada requirements. Safety and legal operating limits take priority.

What happens if the drone cannot fly?

Scott will explain the limitation and, where practical, coordinate another time or recommend a suitable alternative. A return visit depends on conditions, access and scheduling.

Explore drone media →
06

Delivery timing

When are photographs delivered?

Media is delivered by noon the next day.

Does every media product follow the same timeline?

Yes. Media is delivered by noon the next day.

How will I know the media is ready?

A delivery notification is sent when the listing media is available in the client portal.

07

Payments and taxes

When is payment required?

Payment is required when downloading the completed media. Files can be reviewed in the client portal before payment is completed.

Which payment methods are accepted?

Major credit cards are accepted through the secure online client portal.

Are taxes added?

Yes. Applicable GST and PST are added to services.

08

Downloading files

Where do I download the media?

Open the delivery notification and sign in to the client portal. The listing record brings the delivered photography, video, plans, tours and marketing assets together where applicable.

Which files should I use?

Use the files prepared for the intended destination, such as MLS, web, social or print. The portal provides the relevant formats and resolutions for the delivered media.

Can I use a phone or tablet?

Yes. The client app can be used to view listings, access delivered media and manage supported listing tasks.

Should I keep my own copy?

Yes. Download and back up important files rather than relying on an online account as the only archive.

Explore the client app →
09

Property websites and marketing kits

What do these tools do?

Property websites and marketing-kit assets organize approved listing media into practical materials for MLS, social sharing and other promotion. What is provided depends on the confirmed order.

Where are these assets found?

Available websites and marketing assets are delivered with the listing through the online portal. Use branded and unbranded links for their intended purposes.

Can I share them with the seller or buyers?

Yes, when they are included with the delivered listing media. Use the supplied links and assets for the property-marketing purpose for which they were created.

See listing-marketing tools →
10

Floor plans and measurements

Are floor plans and measurements legally certified?

Do not treat a floor plan or room measurement as a legal survey or construction document. Independently verify exact dimensions when they are required for legal, construction or other critical purposes.

Which floor-plan product should I choose?

The right option depends on whether the listing needs a straightforward layout, an interactive experience, 3D presentation or additional reporting. Scott can help match the format to the property.

Explore floor-plan options →
11

Video and virtual tours

What is the difference between horizontal and vertical video?

Horizontal video explains the property in depth and suits listing pages and video platforms. Vertical video is designed for mobile social feeds. Agent-led content can market both the listing and the Realtor when appropriate.

What does an iGUIDE provide?

An iGUIDE combines an interactive property tour with floor plans and measurement information so buyers can move through the home online and understand its layout.

Can buyers view tours on a phone?

Yes. Delivered virtual tours are designed to work in web browsers on phones, tablets and desktop computers.

Compare video formats →   Explore iGUIDE →
12

Virtual staging and twilight

When does virtual staging help?

Virtual staging can help buyers interpret an empty room with a realistic furnishing concept. It should not hide defects, change permanent features or misrepresent the physical condition.

Are real twilight and virtual twilight the same service?

No. Real twilight is photographed during a narrow evening window. Virtual twilight digitally transforms an appropriate daytime exterior. Weather, season, scheduling and the desired result affect the choice.

Should digitally altered images be disclosed?

Use appropriate disclosure wherever an altered image could cause a buyer to misunderstand what was physically present. The Realtor remains responsible for applicable listing and advertising requirements.

Explore virtual staging →   Compare twilight options →
13

Travel and service area

What is the standard service area?

The standard area includes Saskatoon, Warman, Martensville and nearby communities within 50 km of Saskatoon.

Can Scott travel farther?

Yes, depending on the project and schedule. Properties beyond the standard area may require a travel fee, confirmed before the appointment. Ask about acreages, remote access or longer-distance work before booking.

View the service area →
14

Adding services after booking

Can I add another service before the appointment?

Often, yes. Update the booking through the client portal or app, or contact Scott as early as possible. Availability depends on time, access, weather and production requirements.

Can something be added after the appointment?

Some post-production services may be possible when suitable source media already exists. Anything requiring new on-site capture may need a return visit. Ask Scott before promising an added deliverable or launch date.

Need a specific answer? Include the property address, appointment date and your question so Scott can respond directly.
Still need help?

Get a clear answer before the appointment.

Ask Scott about the property, timing or service choice—or move directly into the booking process when you are ready.