Client Help Desk: Your Real Estate Media Questions Answered

Everything you need to know about booking your appointment, preparing your property, receiving your media, and making the most of your real estate marketing. I believe the process should be simple, professional, and stress-free, and this Client Help Desk answers the most common questions I receive from clients.

Everything you need to know about booking your appointment, preparing your property, receiving your media, and making the most of your real estate marketing. Browse the topics below to find quick answers to our most common questions.

What to Expect: Your Real Estate Media Experience

1. Book Your Appointment

Booking your appointment is quick and convenient through my website or mobile app. Simply select your services, enter the property details, and choose a date and time that works best for your schedule. You'll receive an instant confirmation with all your appointment details.

2. The Photo Session

When I arrive at the property, I take a few minutes to walk through the home and make sure everything is ready to be showcased at its absolute best. I use professional techniques for lighting, composition, and small styling adjustments to create bright, inviting images that attract buyers.

Depending on your selected package, I may also capture aerial drone photography, video, virtual tours, floor plans, and additional marketing media.

3. Professional Editing & Delivery

After the appointment, your images and media are professionally edited and delivered through my secure online delivery system. Real estate photography is typically delivered by noon the next day, while video products are delivered within approximately 72 hours. Rush delivery available.

You'll receive a notification when your media is ready, allowing you to conveniently view, download, share, and manage your files online.

Common Questions & Answers

Booking & Scheduling

  • Booking your appointment is quick and convenient through my online booking system or mobile app. Simply select the services you need, enter the property details, choose an available date and time, and submit your booking. You’ll receive an instant confirmation email with all the details of your appointment.

  • I recommend booking as soon as you know your listing timeline, especially during busy real estate seasons. While I can often accommodate short-notice appointments, booking in advance gives you the best selection of available dates and times.

  • Yes. My mobile app allows you to book appointments, manage your upcoming shoots, access past listings, download media, and view invoices directly from your smartphone or tablet.

  • I provide real estate photography services throughout Saskatoon, Warman, Martensville, and many surrounding communities throughout Central Saskatchewan. If your property is outside my standard service area, please contact me and I’ll be happy to discuss travel options.

  • After booking, you’ll receive an instant confirmation email containing your appointment details. You’ll also receive helpful reminders before your appointment, including preparation information to help ensure the property looks its best.

    On the day of the appointment, I’ll arrive ready to capture your listing using the services you selected, whether that includes photography, drone imagery, video, floor plans, virtual tours, or additional marketing products.

  • Yes. I understand that real estate schedules can change quickly. If you need to adjust your appointment, add additional services, or make changes to the property details, please update your booking through the client portal, mobile app, or contact me directly.

  • I offer appointment times throughout the day to take advantage of the best natural lighting conditions and accommodate Realtor and homeowner schedules. Availability can vary depending on the season and existing bookings.

    If you have a preferred time, I recommend booking early to secure your ideal appointment.

  • When my schedule allows, I will do my best to accommodate urgent or last-minute appointments. Please contact me directly if you require a same-day appointment, and I’ll let you know what options are available.

  • Light rain or overcast skies do not always prevent a successful appointment, as many exterior enhancements can be completed during professional editing. However, severe weather, heavy rain, strong winds, or unsafe flying conditions for drone photography may require rescheduling.

    I will work with you to determine the best solution to ensure your listing looks its best.

  • No. Realtors or homeowners do not need to remain at the property during the appointment, although they are welcome to be present.

    Many Realtors provide access using a lockbox or arrange for the homeowner to let me in. Once the appointment is complete, I will ensure lights are turned off, doors are locked, and the property is left exactly as I found it.

Preparing the Property

  • I have created a detailed Home Selling Checklist based on my experience photographing more than 10,000 homes throughout Saskatoon and Central Saskatchewan over the past 14+ years.

    This free resource provides practical advice on preparing every area of the home, helping your listing look its absolute best before professional photography.

    View the Home Selling Checklist here.

  • To make the most of your real estate photography session, it's recommended to prepare the property by decluttering and staging it for optimal presentation. Clearing countertops, opening curtains, and ensuring good lighting can help create appealing photographs that showcase the property's best features.

    Visit my page dedicated to Home Preparation for more information.

  • Homeowners are welcome to be present, but it is not required. Many sellers prefer to leave during the appointment so I can work efficiently and move through the property without interruptions.

    If the homeowner remains at the property, I simply ask that they avoid entering rooms while they are being photographed.

  • Pets are part of the family, but they can be distracting in listing photos and may make it difficult to move quickly through the home.

    If possible, I recommend having pets off-site during the appointment. If they remain at the property, please keep them in an area that has already been photographed or arrange to move them from room to room as needed.

    Please remove pet beds, food dishes, toys, and litter boxes whenever possible before the appointment.

  • No. I will turn on the necessary lights as I photograph the property and ensure everything is turned off before I leave.

    However, replacing burnt-out bulbs beforehand and ensuring all lighting fixtures are working properly will help create the best results.

  • I make small adjustments when needed, such as straightening chairs, adjusting pillows, hiding small distractions, or moving decorative items to improve the composition of a photograph.

    However, I do not provide full home staging, deep cleaning, or move large furniture. Preparing the home before the appointment will always result in the best possible images.

  • My schedule is carefully planned to provide enough time for each appointment. If the home requires significant cleaning, decluttering, or staging after I arrive, it may affect the quality of the final images or require additional time and fees.

    The best approach is to have the property fully prepared before the scheduled appointment time.

  • You do not need to worry about preparing the blinds or curtains before I arrive. During the photography session, I will adjust window coverings as needed to create the best balance of natural light, privacy, and exterior views.

  • Absolutely. Most homes I photograph are occupied by homeowners or tenants. Proper preparation, decluttering, and organization can make a lived-in home look exceptional in professional real estate photographs.

    I have photographed more than 10,000 homes and understand how to showcase occupied properties in their best light.

Photography Appointment & Experience

  • The length of an appointment depends on the size of the property and the services selected. A typical photography session may take anywhere from 30 minutes to 90 minutes.

    Additional services such as aerial drone photography, video, virtual tours, or detailed floor plans will require additional time.

    After photographing more than 10,000 homes throughout Saskatoon and Central Saskatchewan, I have developed an efficient workflow that allows me to work quickly while still paying close attention to the details that make a listing stand out.

  • I do not place a limit on the number of photographs delivered. Every property is unique, and my goal is to capture all of the important spaces, features, and details that help buyers understand the home.

    You will receive a complete collection of professionally edited images that tell the full story of the property.

  • When I arrive, I begin with a quick walkthrough of the property to identify the best angles, check the lighting, and make any small styling adjustments that will improve the final images.

    I then photograph the home room by room using professional equipment and advanced techniques to create bright, natural-looking images. Depending on your selected services, I may also capture aerial photos, video, floor plans, virtual tours, or other marketing media.

    Before leaving, I ensure lights are turned off, any items that were moved are returned to their original location, and the property is secured.

  • es. Every image I deliver is professionally optimized to ensure it looks polished, bright, and ready for marketing.

    My editing process includes colour correction, brightness and contrast adjustments, perspective correction, natural-looking window views, blue sky enhancements when appropriate, and the removal of minor distractions that may take away from the presentation of the home.

    I use a combination of advanced editing technology and my professional experience to ensure every image meets the high standards that Realtors expect. The result is clean, consistent, natural-looking photography with a fast turnaround time.

  • Yes. Minor distractions such as cords, small wall marks, sensor dust, or other small imperfections can often be removed as part of the editing process.

    More advanced editing requests such as removing large objects, replacing furniture, extensive renovations, or major alterations may require additional editing services.

    If you have a specific request, simply let me know before or after the appointment.

  • I use a professional HDR photography workflow that allows me to capture balanced, natural-looking images with accurate colours and realistic window views.

    This process allows me to efficiently photograph homes while delivering consistent, high-quality results that showcase each property in the best possible way.

  • Yes. Professional real estate photography can be completed in most lighting conditions, including bright sun, cloudy skies, and winter conditions.

    I use professional techniques and advanced editing to create consistent, attractive images throughout the year. In some situations, extreme weather or unsafe conditions may require adjustments or rescheduling, especially for drone photography.

  • Absolutely. Vacant homes can photograph beautifully, especially when they are clean and well prepared.

    I also offer virtual staging, which digitally adds realistic furniture and décor to empty spaces, helping buyers better understand the size, layout, and potential of the property.

  • Yes. I photograph everything from condos and starter homes to luxury properties, acreages, new construction, and commercial spaces.

    Every property receives the same professional attention to detail, and larger or more unique homes may benefit from additional services such as aerial photography, cinematic video, virtual tours, and premium marketing materials.

Real Estate Media Services

Photography

  • Every photography appointment includes professionally captured and edited images designed to showcase the property at its absolute best. I photograph the entire home, including all important rooms, features, and details that help buyers understand the space and imagine themselves living there.

    Every image is professionally optimized with colour correction, brightness adjustments, perspective correction, natural-looking window views, and other enhancements to create a polished, realistic final result.

  • I do not limit the number of photos delivered. Every home is unique, and my goal is to provide the images needed to tell the complete story of the property.

    Whether it is a small condo, a family home, or a luxury property, I capture the spaces, features, and details that will have the greatest impact on potential buyers.

  • The length of the appointment depends on the size of the property and the services selected. Most real estate photography sessions are completed efficiently while still allowing enough time to capture every room from the best possible angles.

  • Professional real estate photography goes far beyond simply having a good camera. It involves understanding composition, lighting, lens selection, camera techniques, and professional editing.

    After photographing more than 10,000 homes throughout Saskatoon and Central Saskatchewan, I understand how to make spaces appear bright, inviting, and true to life while highlighting the unique features that make each property special.

  • Yes. I photograph everything from condos and starter homes to luxury homes, acreages, new construction, commercial properties, and investment properties.

    Each property receives the same attention to detail and professional approach, regardless of its size or value.

  • Absolutely. Vacant homes can look fantastic with the right photography techniques, and I also offer virtual staging to help buyers visualize the potential of empty spaces.

    I regularly photograph new construction homes and understand how to showcase craftsmanship, finishes, and architectural details.

  • Yes. All images are delivered in formats optimized for MLS listings, websites, social media, printed marketing materials, and other advertising needs.

    You will receive easy access to your media through my online delivery system, making it simple to download and share your files.

Floor Plans

  • Yes. Every real estate photography package includes a premium 2D floor plan with fixed furniture, giving buyers a clear understanding of the property's layout and flow.

    Each floor plan also includes a Home Report and GLA Report, providing additional details about the property and measured living area.

  • Floor plans are one of the most valuable tools in modern real estate marketing. While photographs show the beauty and features of a home, a floor plan helps buyers understand how the rooms connect, the overall layout, and whether the space fits their lifestyle.

    Floor plans help buyers become more informed before scheduling a showing, which can lead to stronger interest and more qualified inquiries.

  • My floor plans are created using advanced scanning technology during the appointment. I capture the layout of the property and generate an accurate, professionally designed floor plan without requiring additional measurements or a separate visit.

    The process is quick, non-intrusive, and completed as part of your appointment.

  • A Home Report is a detailed document that provides buyers with additional information about the property, including room dimensions, total living area, and an easy-to-understand overview of the home's layout.

    It provides an additional level of transparency and information that helps buyers make more informed decisions.

  • A GLA (Gross Living Area) Report provides a professionally measured calculation of the finished above-grade living space of the home.

    This report helps provide consistency and confidence when reporting a property's living area and can be a valuable tool for Realtors and homeowners.

  • Yes. My floor plans are created using professional measurement technology and are designed to provide a reliable representation of the property's layout and dimensions.

    However, floor plans, room dimensions, and measurements should be considered approximate and should be independently verified if exact measurements are required for legal, construction, or other purposes.

  • Absolutely. Floor plans are one of the most viewed pieces of real estate media because they help buyers quickly understand the flow of a home before they visit in person.

    A floor plan allows buyers to answer important questions such as:

    • Does the layout work for my family?

    • How do the bedrooms connect to the living spaces?

    • Is there enough space for my furniture?

    Providing this information creates a better online experience and helps your listing stand out.

Drone Photography

  • Drone photography can add value to almost any listing, but it is especially impactful for homes with large lots, acreages, corner properties, unique landscaping, nearby parks, water features, or desirable neighbourhood amenities.

    Aerial images provide buyers with a perspective they simply cannot get from ground-level photography.

  • Aerial photography showcases the property's surroundings and helps tell the complete story of the location.

    Drone images can highlight:

    • Property boundaries and lot size

    • Nearby parks, schools, and amenities

    • Proximity to lakes, rivers, and green spaces

    • Views and surrounding landscapes

    • The relationship between the home and the neighbourhood

    These images help buyers better understand not just the home, but the lifestyle and location that come with it.

  • Yes. Aerial drone photography is included with my Professional and Premium real estate media packages.

    I also create enhanced aerial images with property boundary overlays, neighbourhood markers, and points of interest to provide additional context for buyers.

  • Yes. Drone video can be included as part of your listing video package to create dynamic cinematic footage of the property and surrounding area.

    Aerial video is especially effective for luxury homes, acreages, waterfront properties, and listings with unique outdoor features.

  • Not always. Drone flights are subject to Transport Canada regulations, weather conditions, airspace restrictions, and safe operating requirements.

    Certain locations near airports, restricted airspace, or sensitive areas may require special authorization or may not permit drone flights.

  • Safety and image quality always come first. Heavy rain, strong winds, poor visibility, or other unsafe conditions may prevent a drone flight.

    If aerial images cannot be captured during the appointment, I will work with you to arrange a return visit when conditions improve.

  • Yes. I am a licensed drone pilot and operate my drone in accordance with Transport Canada regulations and safety requirements.

    Professional drone photography ensures your listing is captured safely, legally, and with the highest level of image quality.

Video

  • Absolutely. While professional photography remains the foundation of every successful listing, video allows buyers to experience the flow, scale, and feeling of a home in a way that still images cannot.

    A professionally produced video creates an emotional connection with buyers, increases engagement online, and helps your listing stand out in a competitive market.

  • I offer several types of real estate video designed for different marketing platforms:

    • Cinematic Listing Videos: Professional horizontal videos perfect for YouTube, websites, and premium listing presentations.

    • Vertical Social Media Videos: Mobile-friendly videos designed for Instagram Reels, Facebook Reels, TikTok, and other social platforms.

    • Aerial Drone Video: Dynamic overhead footage that showcases the property, lot, and surrounding area.

    Each video is professionally edited to create a polished, engaging presentation of the home.

  • Yes. Cinematic property videos and vertical social media videos are included in my Premium real estate media packages.

    Video can also be added to other listings as an additional service when available.

  • The time required depends on the size of the property and the type of video being created. Since video is often captured during the same appointment as photography, it is designed to be an efficient addition to your real estate marketing workflow.

  • Real estate videos are professionally edited and typically delivered by noon the next day.

    You will receive a notification when your video is ready, and it can be easily viewed, downloaded, and shared across your marketing channels.

  • Not necessarily. Every property is different, and the best marketing strategy depends on the home, target buyer, and Realtor’s goals.

    Video is especially valuable for luxury homes, unique properties, acreages, new builds, and listings where creating an emotional connection can make a significant impact.

    However, even mid-range homes can benefit from video by generating more engagement on social media and helping a Realtor build a stronger personal brand.

  • Yes. Your videos are designed to be shared across multiple platforms including Instagram, Facebook, YouTube, TikTok, websites, and digital marketing campaigns.

    Having both horizontal and vertical formats ensures your listing looks professional no matter where your audience discovers it.

Virtual Tours

  • A virtual tour allows buyers to explore a property online at their own pace, 24 hours a day from anywhere in the world.

    Unlike photographs, a virtual tour helps buyers understand the flow of the home, the relationship between rooms, and the overall layout before they schedule a showing.

  • Both provide an interactive way for buyers to explore a property, but they serve different purposes.

    iGUIDE provides a true immersive 3D virtual walkthrough with accurate measurements, detailed floor plans, room dimensions, and a complete digital representation of the property.

    CubiCasa Interactive Floor Plans provide an interactive floor plan experience that allows buyers to navigate through the home's layout with linked photographs and room information.

    The best option depends on the property, your marketing goals, and the level of detail you want to provide to potential buyers.

  • Virtual tours create a more engaging online experience and give buyers more confidence before they visit a property in person.

    They are especially valuable for:

    • Relocation buyers

    • Out-of-town buyers

    • Luxury homes

    • Acreages

    • Unique layouts

    • Buyers comparing multiple properties online

    A virtual tour can help buyers spend more time exploring your listing and better understand the property before requesting a showing.

  • Yes. Interactive floor plan experiences are included with my Professional and Premium real estate media packages.

    iGUIDE virtual tours are included in the Virtual Tour Package and provide the most detailed virtual experience with highly accurate measurements, advanced floor plans, and additional property information.

  • Professional floor plans and virtual tours are created using advanced measurement technology to provide reliable dimensions and layouts.

    iGUIDE provides highly accurate measurement data suitable for creating detailed floor plans and GLA reports. All measurements should be independently verified if required for legal purposes or exact construction measurements.

  • Yes. Virtual tours are designed to work on smartphones, tablets, and desktop computers without requiring any special software or apps.

    Buyers can conveniently explore a property anytime and from virtually anywhere.

  • Virtual tours remain hosted online and accessible for an extended period, allowing Realtors and homeowners to continue sharing the property presentation throughout the listing period and beyond.

Virtual Staging

  • Virtual staging uses advanced digital technology to add realistic furniture, décor, artwork, and accessories to photographs of vacant rooms.

    The goal is to help buyers visualize the size, function, and potential of a space while creating a more inviting and emotionally engaging first impression online.

  • Virtual staging provides many of the same visual benefits as traditional staging at a fraction of the cost.

    It is ideal for:

    • Vacant homes

    • New construction properties

    • Investment properties

    • Homes where furniture has been removed before the sale

    Virtual staging allows you to showcase a property's potential without the expense, time, and logistics of renting and moving physical furniture.

  • Yes. Modern virtual staging technology can create highly realistic results with professionally designed furniture and décor that match the style and scale of the space.

    My goal is always to create natural-looking staged images that enhance the property while accurately representing the room.

  • Yes. I can provide virtual furniture removal to remove existing furniture, clutter, or distracting items before creating a virtually staged image.

    This can be a great solution when a room is poorly furnished, outdated, or does not showcase the property's full potential.

  • Virtual staging and virtual twilight are available as additional services and can be added to any listing. They provide a simple and cost-effective way to elevate your marketing and make a property stand out.

  • Virtual staging and virtual twilight are typically completed quickly and delivered alongside your other real estate media whenever possible. Turnaround times may vary depending on the number of images and complexity of the project.

Virtual Twilight

  • Virtual twilight photography transforms a daytime exterior image into a stunning evening scene with a dramatic sunset sky, warm interior lighting, and enhanced curb appeal.

    It creates the same eye-catching impact as a traditional twilight photo session without requiring an additional evening appointment.

  • A twilight image is often one of the most powerful marketing images for a property. The warm lighting, colourful sky, and elevated appearance help a listing stand out online and create a memorable first impression.

    Many Realtors choose to use their twilight image as the main MLS photo, on social media, and in their marketing materials because it attracts attention and encourages more buyers to explore the listing.

  • Yes. A virtual twilight hero image of the front exterior is included with my Premium real estate media packages.

    Additional virtual twilight images, including backyard twilight transformations, are available as an add-on service.

  • Yes. My virtual twilight images are created to look natural and believable, with realistic sky replacements, balanced lighting, and enhanced exterior details.

    The goal is not to create an unrealistic image, but to present the property in its most attractive and inviting light.

  • Traditional twilight photography requires returning to the property at a specific time during the evening and is highly dependent on weather and seasonal conditions.

    Virtual twilight provides a more affordable, flexible, and consistent solution while still creating a dramatic, high-impact image that helps your listing stand out.

Editing & Image Enhancements

  • Every image I deliver is professionally optimized to ensure it looks bright, clean, natural, and ready for marketing.

    My editing process includes colour correction, exposure balancing, contrast adjustments, perspective correction, natural-looking window views, and blue sky enhancements when appropriate.

    The goal is always to showcase the property accurately while presenting it at its absolute best.

  • Yes. Every image I deliver goes through a professional editing process to ensure consistent quality and a polished final result.

    I use a combination of advanced editing technology and my professional experience to create clean, natural-looking images with accurate colours, balanced lighting, and realistic details.

  • Yes. Minor distractions such as cords, small wall marks, outlet covers, reflections, sensor dust, or other small imperfections can often be removed as part of the standard editing process.

    More complex editing requests, such as removing large objects, major clutter, vehicles, landscaping changes, or significant alterations, may require additional editing fees.

  • Yes. Blue sky replacement is included when appropriate and helps create a brighter, more inviting exterior image.

    Saskatchewan weather can be unpredictable, and professional sky replacement helps ensure your listing looks its best even when the day does not provide perfect conditions.

  • Yes. I can make subtle exterior enhancements such as improving grass colour, balancing landscaping tones, and removing small distractions when appropriate.

    My approach is always to enhance the property's presentation while keeping the images natural and realistic.

  • Yes. I offer virtual staging for vacant properties and virtual furniture removal when a room's existing furniture does not showcase the space effectively.

    These services allow buyers to better visualize the potential of a room and create a stronger first impression online.

  • No. Professional real estate editing is designed to showcase a property in its best light while accurately representing the space.

    My goal is to create bright, inviting, and realistic images that highlight the home's best features without misleading potential buyers.

Delivery & Access

  • Real estate photography is typically delivered by noon the next day, allowing you to get your listing online quickly and start marketing it as soon as possible.

    My goal is always to provide fast, reliable delivery without compromising on quality.

  • Real estate videos, including cinematic property videos and vertical social media videos, are typically delivered within approximately 72 hours of the appointment.

    More complex projects or additional editing requests may require additional time.

  • All of your media is delivered through my secure online client portal. You’ll receive a notification by email and text message when your media is ready.

    From the portal, you can easily view, download, share, and access your photos, videos, floor plans, virtual tours, marketing materials, and other listing media.

  • Yes. My mobile app gives you convenient access to your listings wherever you are. You can view your media, download files, share property websites, review invoices, and manage your appointments directly from your smartphone or tablet.

  • You receive professionally optimized files ready for a variety of marketing uses, including MLS, websites, social media, digital advertising, and print marketing.

    Files are delivered in the appropriate formats and resolutions so you can confidently use them across all of your marketing channels.

  • Your listing media remains available in your online portal, allowing you to access past properties and download files whenever needed.

    I recommend downloading and backing up important files for your own records, but your online account provides a convenient archive of your past listings.

  • Yes. Your media is designed to be used for marketing your listing and can be easily shared with homeowners, buyers, and other authorized parties involved in the sale of the property.

    Property websites, virtual tours, and marketing materials can also be shared through email, social media, and other marketing channels.

  • Customer satisfaction is very important to me. If you notice an issue with your media or need a reasonable adjustment, simply contact me and I’ll review the request.

    Whether it’s a minor correction, an additional edit, or a special request, I’ll work with you to ensure your final media meets your expectations.

Pricing & Payment

  • Pricing depends on the size of the property and the real estate media services selected. I offer a range of packages designed to fit everything from condos and smaller homes to luxury properties and acreages.

    For a complete breakdown of services, package options, and pricing, please visit my Real Estate Photography Pricing page.

  • My packages are designed to provide more than just professional photography. Depending on the package selected, services may include professional photography, aerial drone images, floor plans, virtual tours, cinematic video, vertical social media videos, virtual twilight photography, property websites, marketing materials, and additional tools designed to help your listing stand out.

    Every package includes a premium 2D floor plan with fixed furniture, a Home Report, and a GLA Report.

  • Payment is required when downloading your completed media. Once your photos and media are delivered, you can conveniently review your files and complete payment securely through my online client portal.

  • I accept secure online payments by major credit cards through my client portal. Payment is quick, convenient, and available anytime.

  • Yes. As required by Saskatchewan regulations, applicable GST and PST are added to all services.

  • My standard service area includes Saskatoon, Warman, Martensville, and many surrounding communities.

    Properties located outside my standard service area may be subject to a travel fee based on the distance and location. If a travel fee applies, it will be clearly communicated before your appointment is confirmed.

  • Yes. Real estate marketing needs can change, and additional services can often be added before or during your appointment.

    Whether you would like to add drone photography, video, virtual staging, additional floor plans, or other services, I will do my best to accommodate your request.

  • Yes. While my standard packages cover the needs of most listings, larger homes, luxury properties, acreages, commercial spaces, builders, and special projects may require a customized approach.

    Please contact me to discuss your specific needs, and I’ll create a solution that fits your property and marketing goals.

Policies & Additional Questions

  • Most interior photography can be completed in almost any weather condition. However, heavy rain, extreme weather, poor visibility, or unsafe conditions may impact exterior photography and drone services.

    If weather affects the quality of your listing media, I will work with you to determine the best solution, whether that means adjusting the appointment, returning for updated exterior images, or rescheduling certain services.

  • Yes. Exterior update services are available when you need fresh seasonal photos, such as replacing winter images with summer landscaping or updating a property after exterior improvements.

    Please contact me for current pricing and availability.

  • I understand that real estate schedules can change quickly. If you need to reschedule or cancel an appointment, please provide as much notice as possible so I can adjust my schedule and accommodate other clients.

  • My standard turnaround time for real estate photography is typically by noon the next day, and most video products are delivered within approximately 72 hours.

    If you have a special deadline or urgent request, please contact me before your appointment and I will do my best to accommodate your needs.

  • Scott Prokop Photography retains the copyright to all photographs and media created. Clients receive a license to use the media for marketing the property and promoting the listing.

    If the media is needed for additional uses beyond the original listing, such as builder marketing, commercial advertising, or other long-term promotional purposes, please contact me to discuss licensing options.

  • The license for real estate marketing is typically intended for the active listing period. If you would like to use the images for future advertising, personal branding, or other purposes after the property has sold, please contact me to discuss the appropriate usage rights.

  • Yes. In addition to real estate media, I provide photography services for builders, architects, interior designers, contractors, and businesses requiring professional architectural and commercial imagery.

    Please contact me to discuss your project and specific requirements.

  • I'm always happy to help. If you have a question that is not answered in this Client Help Desk, please contact me directly by phone, email, or through my website.

    My goal is to make the entire process simple, professional, and stress-free from booking to final delivery.

Still have questions?

I pride myself on providing a simple, professional, and stress-free experience from booking to final delivery. If you can't find the answer you're looking for, please contact me and I'll be happy to help.

Contact Scott Prokop